• Fill your cart by clicking "Add to Cart" for each item you wish to order.
• Click on the shopping cart icon to view your order.
• You can increase or decrease the quantity of an item using the + and - buttons.
• Remove items from your cart by clicking "Delete".

• On the home page, click on the category of your choice.
• Click on an item to view it.
• Choose your color and size. Then click on “Add to cart.”
• Click on the cart icon. Check your order and click on “CHECK OUT.”
• Fill in the requested information.
• Don't forget to use your discount code if you have one.
• Select your shipping method.
• Proceed to the payment method.
• You have placed your order on our website!

Due to our short processing time, we can only accept cancellation requests within 60 minutes of placing your order. Please contact us as soon as possible by filling out a form in the “Contact Us” section.

You can only make changes before your order has been processed. Once your order has been processed, we are unfortunately unable to make any changes. Always check your information carefully before placing an order.

Once you have made your payment, you will receive a confirmation email. If you do not receive this email, please contact customer service as soon as possible by filling out the form in the “Contact Us” section.

WHERE ARE YOU BASED?

We deliver exclusively in France. We are currently unable to deliver orders to other countries.

We have chosen to offer our delivery services only in France in order to optimize our logistics processes and ensure the best customer service in this specific territory.

No, we are exclusively an online store.

Yes, our items are sized according to European sizes. Please refer to our size chart to order the correct size. Some sizes/measurements vary depending on the manufacturer.

If an item is too small or too large, please contact customer service, who will endeavor to resolve your issue.

Please take a photo of the packaging in which your item was delivered (the quantity, weight, and address must be visible) and of the item itself. Send us the photo via the “contact us” section, along with a brief description of the problem. This will allow us to clearly see the damage and offer you the best solution.

Please go to our “Contact Us” section, add your order number, information, and describe your issue to create a ticket. We will respond within 24-48 hours.

We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to ensure a satisfying purchase. We also understand that sometimes we may not meet all your expectations. That’s why we accept returns and offer full refunds.

You have the right to return any product within 30 days of receiving your order, except in the following cases:
- Damaged items (NOT defective)
- Dirty items
- Items that have been altered
- Items not in their original packaging

Items listed in these exceptions will not be accepted for return.

The return window expires 30 days after purchase. Please do not request a return after 30 days, as we cannot accept it.

If your return is approved, we will issue a store credit or a full refund of the item(s) price using the same payment method as your original order.

Please note that we prefer email communication for all order-related matters. Do not request returns or store credits via Facebook, Instagram, or other social media platforms.

You have 30 days from the date you receive your order to request a return. No refunds will be accepted after 30 days, regardless of the reason.

If you wish to return an item, please contact us. Include your order details, including the order number, and the reason for the return. Be sure to take a photo of the product and attach it to the message.

Once we receive your return request, we will contact you by email with instructions on how to proceed, typically within 24 to 48 hours.

When you are ready to ship your return, send your package to the shipping address provided in our email. Ensure your order number is clearly printed on the shipping label.

Use a shipping method with tracking and insurance for your return package. Keep your shipping receipt until you receive your store credit.

Please note that we do not cover return shipping costs. We are not responsible for returns lost or stolen during transit.

Return shipping costs are the responsibility of the customer. Unfortunately, we do not provide return labels.

If you need to return an order, please note that the return address may vary depending on the specific items in your order. To ensure your return is processed efficiently, please contact us directly at maisonluxebijoux.com to obtain the appropriate return address and further instructions. We are here to help you every step of the way and make sure the return process goes as smoothly as possible.

As soon as your order is prepared and packaged, we will send you the tracking code by email.

We tend to ship items separately in the following cases:

• The order includes multiple items that cannot all be packaged together in a single parcel.
• An item is temporarily out of stock or has been placed on backorder.
• An item did not pass the initial quality check and requires re-inspection.

Please contact your local post office as soon as possible to find out where your order is.

As soon as your order arrives in your country, your local post office is responsible for delivering your package to your home.